Contact Us

Not sure whether a gondola and tram combo covers enough of the city, or whether a whale watch day out of Kaikoura suits your family? Send the question and you will hear back, generally inside a day. We compare 25 bookable tours across Christchurch and Canterbury, and this page reaches the small team behind those comparisons directly.

• Your name and the email address you used to book, so the reply lands in your inbox instead of a spam folder.
• Send the exact title shown on the booking page, for instance Waipara Wine Tour from Christchurch including Lunch & Tastings, or the Gondola and Tram City Tour Combo, so the same product is easy to find.
• Share your travel dates and group size, since seats on small-group runs such as the Cheeky Kea Kaikōura tour are limited and the TranzAlpine can sell out in peak season.
• Traveller numbers and the ages of any children, since operators such as Akaroa Dolphins and Black Cat Cruises set their own minimums for young passengers on harbour cruises.
• Include how many of you are travelling, your dates and what a good day looks like: swimming with dolphins off Akaroa, tasting through Waipara with lunch, or riding the TranzAlpine to Arthur's Pass. We will point you to the listing that fits.

Bookings are never taken on this site. Every tour links out to a live page that handles payment, confirmation and changes, so your card details never pass through us. We can still help you choose: explaining why one Waipara lunch tour starts at NZ$199 while a smaller-group version runs NZ$249, or what separates the NZ$239 TranzAlpine journey to Greymouth from the NZ$495 Arthur's Pass day tour built around the same railway. Once money has changed hands, though, changes and refunds sit with the operator, whether that is Black Cat Cruises, Hassle-Free Tours or Cheeky Kiwi Travel. We can tell you who to contact and how.

Questions Before You Book

When you write about a booking you have already made, give the operator's name and your reference so we can direct you to the right place, whether that is Akaroa Dolphins, Leisure Tours or Great Journeys New Zealand. Every tour on this site carries free cancellation, but cut-off times differ between operators, so it helps to say when you booked and when you travel (see our cancellation guide). Where a question belongs to the operator, we will say so rather than guess.

Canterbury weather can change a day plan fast. Snow or a strong southerly may close the alpine road to Arthur's Pass, and whale watching off Kaikōura depends on sea state, so operators like NZSI Tours & Travel or Great Journeys New Zealand will rearrange a departure rather than risk it. Wondering whether a 13-hour Mount Cook and Tekapo day suits younger children, or which of the four Akaroa harbour options fits your morning? Ask. Answers come from the listings, with nothing invented.